◎ Sandra Rabe

A passenger told an air hostess that he needed a cup of water to take his medicine when the plane just took off. She told him that she would bring him the water in ten minutes.

Thirty minutes later, when the passenger’s ring for service sounded, the air hostess flew in a flurry. She was kept so busy that she forgot to deliver him the water. As a result, the passenger was held up to take his medicine. She hurried over to him with a cup of water, but he refused it.

In the following hours on the flight, each time the stewardess passed by the passenger she would ask him with a smile whether he needed help or not. But the passenger never paid heed to her.

When he was going to get off the plane, the passenger asked the stewardess to hand him the passengers’ booklet. She was very sad. She knew that he would write down sharp words, but with a smile she handed it to him. Off the plane, she opened the booklet, and cracked a smile, for the passenger put it, “On the flight, you asked me whether I need help or not for twelve times in all. How can I refuse your twelve sincere smiles?”

That’s right! Who can refuse your twelve sincere smiles from a person?

飞机刚刚起飞，一位乘客告诉空姐自己需要一杯水喝药。空姐答应十分钟后把水送来。

半小时之后，那位乘客要求服务的铃声响起，空姐慌了神。她太忙了，以至于忘记把水给乘客送去。结果就是乘客耽误了吃药。她急忙给他送去一杯水，但他拒绝了。

接下来的几个小时飞行中，空姐每次经过那位乘客都会面带微笑问他是否需要帮助。但那位乘客从不理睬她。

当乘客要下飞机时，他要求空姐把乘客意见薄拿过来。空姐很伤心。她认为他会写批评的话，但仍面带微笑把意见薄递给他。

下了飞机，她打开意见薄，脸上绽开了笑容，因为乘客是这样写的：“在飞机上，你一共问了我12次是否需要帮助。我怎么能够拒绝你12次真诚的微笑呢？”

是这样的！谁能够拒绝你12次真诚的微笑呢？